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Posts: 1
Registered: ‎08-23-2019

Re: Best Buy's most common issue: Order Delayed

I ordered a laptop and paid over $25 for expedited shipping for it to arrive August 22nd. I need a ASAP for work. On August 22nd the order suddenly delayed. I called customer service and they said "the carrier didn't get it" and if I didn't get it by the next day, Friday August 23rd they would reimburse me. Well apparently the shipment is now moving but I'm not going to receive it until August 27th. It'll take 10 days from the day I ordered it and 5 days more than I paid for. Out of everything, I want a refund for paying for expedited shipping when it wasn't. I'm missing out on work and income because of this.
Posts: 7,326
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Registered: ‎11-30-2015

Re: Best Buy's most common issue: Order Delayed

Hello, gettaknow,


Welcome to the Best Buy Support Online Forum Community! Thank you for joining our community to share that your laptop order was delayed and is most likely not going to arrive by the initial expected get it by date shared with you during checkout. I understand how this kind of situation can feel, as I had a similar situation happened to me recently with a different retailer. We’d love to take a further look into this to see how we can lend a hand with your request.


Can you please send us a private message with your full name, phone number, email address and order number? A private message can be sent our way by choosing the blue “Private Message” button next to my signature at the bottom of this post. We look forward to hearing from you.



Mariah|Social Media Specialist | Best Buy® Corporate
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