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Posts: 6
Registered: ‎03-19-2019

Re: Aquaman Steelbook Pre-order Digital Code Not Received

I have to say that I have preordered 5 4K movies and never have received any emails pertaining to the early digital download codes. These were for.

1. The incredibles 2

2. Mary Poppins

3. Aquaman

4. Venom

5. Bumblebee

 

I have received email confirmation that I have ordered these movies, but I never received any email with the earlydigital code. I also understand that there is a link that is supposed to be generated below or next to your movie title, which is also not there. My account must be broken.

 

can I get some assistance with my problem?

Posts: 2,152
Topics: 42
Kudos: 365
Blog Posts: 16
Solutions: 132
Registered: ‎08-08-2017

Re: Aquaman Steelbook Pre-order Digital Code Not Received

Hi there, Obitwan7,

 

Welcome to our community.  To be honest, it’s been a while since I’ve purchased a movie on DVD or Blu-ray, but there have been a few recent releases that have tempted me to do so.  The digital download codes are far more my speed, so I’m sorry to hear you haven’t received any sort of email or download link for a few of your recent purchases.

 

Although it sounds like you’re receiving our emails just fine, it can’t hurt to add BestBuyInfo@emailinfo.bestbuy.com to your contacts or whitelist to ensure additional messages from us are not blocked.  With that said, I’d be happy to take a peek at your account, but I’ll need some additional information from you first.  Please send me a private message that includes the below information and I will see what I can do to help.

 

Full name

Email address

Phone number

Order number(s)

 

To send me a private message, just click on the blue button in my signature below labeled “Private Message”.

 

I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎03-19-2019

Re: Aquaman Steelbook Pre-order Digital Code Not Received

I've had many replies concerning my account, but no solution has been presented just yet. When I phoned back last Friday, they said that they would try sending the Aquaman code through another e-mail (it was a G-mail account) and those codes did on fact work. 

 

So Kudos for that working, but now I have the same problem. It was stated that when i used the codes.....it would show up in the "Digital Library" on the Best Buy website. WHen I looked....it still does not. So, I need someone to look into my account and not tell me nothing is wrong with it. Obviously, there still is, but I just can't say what. Whether someone rebuilds my account or tweaks it somehow I don't know, but ......I'd really like to start getting my digital codes whenever I make a Pre-Order. 

Posts: 210
Topics: 17
Kudos: 24
Solutions: 10
Registered: ‎07-23-2018

Re: Aquaman Steelbook Pre-order Digital Code Not Received

Hello, Obitwan7,

 

Thank you for reaching back out to us. Being able to access your digital codes easily is something we certainly want for you as well. I am sorry to hear you’ve been experiencing reoccurring issues.

 

Without looking at your account, it would be difficult to determine what is preventing you from receiving your codes. Our team would be happy to see if we can provide any support. At your convenience, please send us a private message, so we are permitted access to your account information. The blue button next to my name below will get your message to our moderators. Be sure to include your full name, email address, and telephone number.

 

We look forward to working with you soon.

Sarah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!