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Posts: 14
Registered: ‎08-13-2018

Re: Apply Pay on mobile app doesn't allow certificates to be used?

it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

Posts: 5,636
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Registered: ‎12-23-2016

Re: Apply Pay on mobile app doesn't allow certificates to be used?

[ Edited ]

Hi, MilesSmith,


Welcome to the Best Buy Community forums. I’m sorry to hear that you are having issues getting Apple Pay working on our app. 


You mentioned you are on version 11.3 of iOS. The current version is 12.2. Please make sure your device is updated to the latest version. 


If that doesn’t solve the issue, you’ll next want to uninstall and reinstall the Best Buy app. That will hopefully take care of the blank screen and crashing issue for you. 


If you have any other questions, please let me know.


Thanks,  

Kyle R|Social Media Specialist | Best Buy® Corporate
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