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Registered: ‎05-05-2020

Re: Account hacked April 19, 2020

[ Edited ]

I meet the same situation. hacker placed an order under my account. and also added many credit card in my account. 

please check my account

Order number:{removed per forum guidelines}

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Registered: ‎01-03-2013

Re: Account hacked April 19, 2020

Hello, kenlma, 

 

Welcome, and thank you for reaching out to us, though I wish it were under better circumstances. It can be unsettling to receive an email regarding an order you didn't place, so I'm glad you reached out as soon as you noticed. 

 

If you haven't already, I would encourage you to change the password to your BestBuy.com account, as well as your associated email account. When resetting your password, it should also remove credit card details as a security measure. Should your credit cards have been impacted, I would encourage you to also connect with your bank to report the charge there as well. I would be delighted to take a closer look at this with you, and see that you have already sent one of our Specialists a private message that has been forwarded my way. Please keep an eye on your inbox in the top right corner of the page for my follow up there. 

 

Thank you,

Tasha|Social Media Specialist | Best Buy® Corporate
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