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Posts: 2
Registered: ‎04-29-2020

Re: Account hacked April 19, 2020

I got hacked today and I haven’t used my account in a long time. They purchased under my account. Now I am having a hard time reaching Best Buy. I already canceled my credit card but the name and address of the person that the printer is getting delivered to is on the order so I want to make sure Best Buy knows. So frustrating. Last thing I want to deal with at a time like this as a healthcare worker. Unfortunately, I don’t have time to sit on a phone during the day.
Posts: 5,078
Topics: 152
Kudos: 390
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Registered: ‎08-21-2017

Re: Account hacked April 19, 2020

Hello, User517,


Thank you for taking the time to visit our community forums. Having been in your shoes, I know how stressful it can be to see a purchase that you didn't make. I would be happy to see how we can best assist you at this time. I'm glad to hear that you were able to get this card cancelled and have alerted your bank. I would also recommend contacting your local law enforcement and changing the password on your My Best Buy account and email.


I'd like to take a closer look at this transation. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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