12-27-2019 08:36 PM
12-28-2019 11:52 AM
Welcome to our community forum. Having had my identity stolen I know how shocking it can be to see an unauthorized charge and how much of a time sink it is to get everything back to normal. I would be happy to give you some more information on what steps to take moving forward. If you haven't done so, I would recommend changing your BestBuy.com password as well as the password to the email address associated with it to help prevent someone from accessing it again. It sounds like you've already contacted your bank but I would also request a new credit card if you have not done so.
We recommend filing a report with your local law enforcement so we can cooperate with their investigation. I'd be happy to make sure that our phone agents got this information over to the correct team to investigate these orders. I will need a bit more information in order to do so. Can you please send me a private message with your:
You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to further assisting you.