11-14-2022 05:30 PM
I have this same issue, and i called in for support and they told me to make a new bestbuy account...
11-14-2022 06:20 PM
Hi there, Gary5684,
Thank you for reaching out to us here on our Forums Page. I'd love to take a closer look at this with you. To do so, can you please send us a Private Message verifying your full name, email, and phone number?
|Duncan|Senior Social Media Specialist | Best Buy® Corporate|
As of March 20th, our Forums will no longer be available, for future support please reach out to us on Social Media or bestbuy.com/support.
12-19-2022 10:55 AM
I had this same issue as well and cannot seem to get any help