07-03-2021 10:55 AM
07-03-2021 11:29 AM
Good afternoon, swsiii,
Welcome to our community forums and thank you for taking the time to let us know about your experience with this order and your phone call with Joseph. As someone who owns a small vehicle, I know moving any large item is not easy and I can understand wanting to figure out the most simple way of getting this couch exchanged. We expect all of our associated to act professionally so it's concerning to hear about your experience.
I am located at our Corporate Campus and would be happy to help make sure your feedback gets to the right place as well as help you explore what options are available to help you with this order.
I'd like to start out by reviewing your case history as well as your order and will need some more information in order to do so. Can you please send me a private message that includes your:
You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I'll keep an eye out for your message.