BestBuy.com

[arb9998]

I was told if I got the RTX 3060 ti to the checkout it would be reserved. I was later informed that was a lie. There is no direct way to respond to the management of BestBuy and the people in charge of this release. I had the GPU in my checkout 3 separate times and it couldn't go through because it was store pickup only. but also order online only which meant I was basically region locked. While I was waiting with one in my cart trying to get in contact with a live representative, I couldn't keep trying to get the GPU because I already had one in my cart, and then I was told by that live representative that I had to get rid of it in y cart and try again. This is ridiculous and I feel like have had a product stolen from me as I was in the checkout lane. 

[AdamZ101]

I would have called to speak with a customer service rep, but the hold time was an hour.

Anyways I closely monitored your website since the Nvidia 3060 ti video card was going to be released this morning. I added it to my card, and during the checkout process it asked me for a verfication code which will be sent to my email. That code never came. I requested it multiple times and it did not come. Next I tried the app. Same issues with the code request. I checked my spam folder too.

I tried to reach out via chat on your website. Radbourne {removed per forum guidelines} connected with me at 9:56 am. I briefly explained the issue and he asked me for the sku number. I provided that and saw chat bubbles, thinking he was writing a long response at 9:58. I asked if he was still there, no repsonse. at 10:16 the Virtual Agent then said I was number 39 in line...

I'd like an explination on what's going on. This is very unacceptable, especially for a retailer as large as yours. As I'm writing this it's10:20, still no response from Radbourne {removed per forum guidelines}, and I'm sure all the video cards are sold out.

Wha I need from Best Buy is to find a card for me to purchase, and call me so I can place the order over the phone.

Thank you,
Adam 

[AdamZ101]

Just a quick update; another person took over the original chat and read what was written. He then transfered me to another specialist via chat and she asked how can she help. I asked if she could read my chat log, and then a moment later she disconnected.

I also went through the survey system after the chat closed, posting my feedback, and requesting the full chat log to be emailed to me. It was never emailed to me.

[AdamZ101]

Here is a screenshot of my cart and the partial chat.

[bobberuchi]

So if it is store pick up only why don't you do store pick up?

I am not an employee of Best Buy. All opinions and comments are my own.

What is the issue?

[AdamZ101]

Interesting on how I'm able to add other products to my cart and checkout fine, without having to enter a verification code...

[lmundy1163]

Just a note to say how disappointed I am (actually angry!) with the way the sale of these graphics cards has ben handled.  Twice I have had one of these cards in my shopping cart using the extended process that you have in place including the two satge authentication, but in neither case have I been able to proceed to the check-out (which it said to go to as soon as possible).  Instead I get caught in a "Select you store" screen which is useless as it's an On-Line only item, then to be told there is an system error, try again later...  then the item is gone or you get a "continue shopping" screen.

The end result being I could never complete the transaction.  I assume that most of the sales again went to the bots which I'm sure troll the site every few seconds 24 hrs a day.   Normal people have no idea of when you intend to put these things on sale so are left to a random chance they'll check when the sale finally opens up.  I have spent a ton of money at Best Buy of the last several years, but you've pobable seen the last of that.

I sure you're all patting each other on the back for having set up what you think is a bot proof system, but for the normal buyer it's plain not working.

[dcskaggs1]

Hello,

I tried to purchase the new graphics card below today (12/2/20) when it became available. I was able to add it to my cart and it required store pick up location even thou the item indicated online only. I went thru multiple stores which indicated to be available for about 45 min to 1 hour. Every time I attempted to complete check out an error message was returned indicating there was an issue and to retry again later. Eventually the item got updated to not available anywhere and then showed sold out. I don't see how a legitimate customer could have been able to successfully purchase this item but instead scammers are purchasing it for resell. I respectfully suggest that measures be considered to support legitimate customers for purchasing these thru some type of verified preorder process.

https://www.bestbuy.com/site/nvidia-geforce-rtx-3060-ti-8gb-gddr6-pci-express-4-0-graphics-card-stee...

[ajw4466]

I want to express my disgust for the RTX 3060 ti ordering process. I realize all graphics cards are in extremely high demand, but this ordering process was absolutely ridiculous. Here is the experience I had with Best Buy and it will make me never place another order with this company again.

I waited for the RTX 3060 ti to become available for ordering. I was able to add one to my cart after a 2 step process. The card can only be ordered online and requires an in-store pickup which I thought was weird, but oh well. I was willing to drive 2 hours to the nearest Best Buy. In my cart it said that my store had them available and ready for pickup in a week. I went to checkout. I then had to pick my store again. When I clicked "Continue to Payment" a message came up saying that the pickup dates have changed and I need to select my store again. I went through this process about a dozen times and was never able to proceed to the next step. I do realize it was a fist come first serve, but if I'm in the checkout process, shouldn't the item be "reserved" for at least 5 minutes to actually complete the checkout?

I started a chat and after 30 minutes finally got an agent. I explained my issue and the agent said he would transfer me to another person. I was connected to another agent and the chat bubbles came up but no response appeared. several minutes went by and I typed "hello?". After a few more minutes the agent disconnected my chat with zero response. This is absolutely horrible customer service.

Come on Best Buy. This is a ridiculous customer experience and worse that I was completely ignored and cut off from asking for help. What an absolute joke for an ordering process.

[lmundy1163]

Well it's been a few days since this debacle and I see nobody from BestBuy has replied to any of the posts in this thread. Just goes to show that BestBuy plain doesn't care as long as they sell out of product and get the money.