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Posts: 1
Registered: ‎01-11-2019


[ Edited ]

We placed an order for an ipad in Nov 22. The package somehow failed to deliver and was returned to warehouse. We called the representative and she told us the order was cancelled and we should be able to get the refund.


After one month, we still didn't receive the refund. One week ago, I contacted bestbuy representative and he finally figured out that they didn't initiate the refund. He told me he would do that soon and sent us an email.


However we still don't receive refund now, nor do we get any email. It's very annoying, and because of it, we have wasted enoumous time on it.


Could anyone help looking into this? Thanks! The order number is {removed per forum guidelines}.

Posts: 2,152
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Registered: ‎08-08-2017

Re: REFUND NOT RECEIVED! Please help!!

Hello rfnepku,


Welcome to our forums.  After waiting so long to receive a refund for your order that never arrived, and even receiving an email informing you of the status of your case, I’d be looking for answers as well.  I’ll be happy to take a look at this with you.


It seems we had to remove the order number you shared publicly in an effort to protect your personal information.  However, I was able to review the purchase associated with that order number, and it appears the name of the purchaser does not match what is listed in your forum profile.  As such, I would be unable to discuss this order with you in accordance with our Privacy Policy.  I would like to request that the person listed as the purchaser on this order contact us for further assistance here on our forums, or at 1-888-BEST-BUY (237-8289).


Thank you for taking the time to join our community.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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