09-13-2020 05:17 PM
09-15-2020 03:43 PM
Welcome to our forums, queenc,
From what you’ve described, this is far from the experience we hope to provide our customers when shopping with us, so I can’t say I blame you for your frustration with this order delay.
I’d like to take a closer look into your order and offer any additional assistance I can, however, there are a few pieces of additional information I’ll need from you in order to do so. If you could send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send me this information privately.
Looking forward to hearing from you,