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Posts: 2
Registered: ‎07-24-2020

Question about returning items online

A friend purchased some products for me through the Best Buy website. They purchased these products with gift cards. I would like to return the items and receive either e-gift cards, physical gift cards or purchase vouchers. I prefer to not go to a physical location to process the return. Is this possible?

Posts: 120
Topics: 1
Kudos: 12
Solutions: 8
Registered: ‎11-24-2021

Re: Question about returning items online

Hi, sczm,


Welcome back to our Community. 


As someone who prefers online shopping I can understand wanting to avoid going to the store if not necessary. To receive a gift card or store credit for a gift received, the best option is to return it at your local store. As mentioned in Best Buy's Returns and Exchanges page on our website, "We will provide you store credit for the purchase price of a gift you return in store. For gifts returned via mail, we will credit the gift purchaser and notify them via email."


If you need any further assistance, please send a private message that includes your full name, phone number and email address, along with details of how our team can assist.

Tina|Social Media Specialist | Best Buy® Corporate
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