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New Member
Posts: 5
Registered: ‎04-16-2021

Question about notification process

I sent in PC for repair and it couldn't be fixed, so instead of an exchange I was given a gift card with my money back (I only had it a few months.)  I want the same gaming rig, but had to put in a notification request because it isn't in stock.  1) Will this only notify me if my local store happens to get it, or will it notify me if any store gets it and it can be shipped?  I doubt my store will ever get it as I had to order the thing online to begin with.  2) I read in another forum that someone recommended constantly checking Best Buy's online page instead of using the App.  Does that seem like a good idea to anyone?  3) Any guesses on how long this could take?  days, weeks, or months?  4) FWIW, the rig I am hoping to get is: 

HP OMEN - 30L Gaming Desktop - AMD Ryzen 7-Series - 3700X - 16GB Memory - NVIDIA GeForce RTX 2060 - 1TB HDD + 256GB SSD - Black for $ $1,299.99.

 

I appreciate any advice at all.

Posts: 6,613
Topics: 227
Kudos: 536
Solutions: 337
Registered: ‎08-21-2017

Re: Question about notification process

Hi there, Stevonian,

 

Thank you for stopping by our community forums. I know I've been gaming quite a bit over the last few months so I'm sure you're eager to get this computer replaced as quickly as possible. I appreciate you reaching out and would be happy to help answer your questions.

 

Generally, if you ask to be notified when a product is available to should receive an email when this is available online. Once this is in stock, you can review your options of having an order shipped to you or pick it up at your local store. Both our app and website provide the same information regarding our available inventory so both options should work well as you keep an eye out for this computer.

 

For the most accurate and up to date information on this computers availability I would recommend keeping an eye on our website and app moving forward. Please let me know if I can help with any other questions!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎04-16-2021

Customer service suggestion

I bought a gaming computer this past summer.  In a few months it stopped working properly and the Geek Squad sent it in to get fixed.  They didn't fix it or return it, and I received an email telling me I was to get an exchange.  Instead of exchanging it for the computer I wanted (the same kind I had sent in, but probably because it was of out-of-stock), I was told I had to accept a gift card.  I was not offered a refund for a computer with a bad GPU tht lasted about 6 months.  The gift card does not resolve the problem, since the item is out-of-stock and I can't compete with the bots and scalpers that sell out the item before I even get a notification.  I have a suggestion to make the process more customer friendly.

 

Instead of the "Best Buy App", which places the onus on the customer to find the product, why can't Best Buy simply move customers (especially those who have already made a purchase and have accounts for the Geek Squad program) to the front of the line?  When an item comes in stock, instead of making the aggrieved customer try to fight for the exchange they are entitled to, why not reserve the intial new-stocks for customers who have already turned in the product and want their replacement?  I have read several articles online, and it looks like regular people like me who can't use bots are not getting the computers they are trying to get and this is expected to last until at least the fourth quarter of 2021.  I just want the computer I paid for, or at least the ability to purchase it from another business.  Now I'm stuck with a gift card that can't replace my item, and I am stuck being offered items that aren't even gaming computers because Best Buy is unable to offer me anything close to the rig I purchased with my hard earned money.  I would feel much better if Best Buy was the entity trying to resolve the problem instead of putting it back on me.  A company like Best Buy should be able to put a hold on any comparable computer delivered to a store that can transfer it to me, unless of course the problem of customers needing a replacement for items sold that are deffecitive is overwheming the company. 

Posts: 6,613
Topics: 227
Kudos: 536
Solutions: 337
Registered: ‎08-21-2017

Re: Question about notification process

Good morning, Stevonian,

 

Welcome back to our community forums and thank you for providing your feedback regarding this purchasing experience. I'd be happy to provide some additional details to help you get this information to the right place.

 

We review feedback and see if it's possible to implement it with our IdeaX program. I would recommend making this post there so we can see how we can possibly improve the purchasing experience in the future.

 

Please let me know if we can help with any other matters!

AndrewB|Social Media Specialist | Best Buy® Corporate
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