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Posts: 1
Registered: ‎03-28-2021

Question about being charged.

So I made a preorder for 3 items. 2 for 27.05 and 1 for 21.64. Total was around 75. I’ve already had the preauthorization taken and given back. 2 of my items are being shipped this week. I was charged 27.05 3 times on my card. When I called support they said they only see 2 charges but on my account there are 3. I’ve been back and forth with Best Buy and my bank. Could anyone make any type of suggestions?
Posts: 5,814
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Registered: ‎08-21-2017

Re: Question about being charged.

Good afternoon, Nandough,


Thank you for stopping by our community forums. As someone who watches my bank account like a hawk, I know I would want to know exactly what these charged were for. I appreciate you providing some details about these and would be glad to help clear this up for you.


Generally, once an order has been shipped or picked up you will be charged. Since only two items have shipped so far, I'd like to review your order to take a closer look. In order to do so, I will need to collect a few more details.


Can you please send me a private message that includes your:


Full name
Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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