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Posts: 1
Registered: ‎03-28-2021

Quantity limits after 1 $10 gift card purchase

A lot of questions love to see if u can answer them all. Firstly, why am i limited after ONE $10 purchase? Why is every single i order i do auto cancelled after making ONE $10 purchase for a digital gift card? Why is there quantity limits on a Best Buy card holder whose last purchase prior to this one over 3 months ago? Why do i have a card balance of $2000 with over $1400 available to use if i cant use it? Fraud? Ok, why when i call and verify every single thing u throw at me and confirm with Citi Bank u know your card issuer, that reply 1 for yes that i was the one trying to make this purchase followed with a confirmation sent to my unique phone number addressed to my account that i am safe to try again only to see my orders continue to be cancelled? Why when i call does the 1st rep i talk to say shes transferring me and i swear to god i talked to her again only she was 'acting' like the higher up rep with a slight voice change that was way to noticeable? 3rd party company that data tracks for you guys to flag suspicious activity? After ONE $10 purchase with over a 3 month since last transaction and all credit card payment made on time and never missed since opening? Why do i get flagged then call verify everything that yes its me and verify with Citi Bank yes its me am i still restricted? Again i cannot preface this enough AFTER A SINGLE ONE TIME PURCHASE IN OVER 3 MONTHS FOR $10 AND I AM NOT ALLOWED TO MAKE ANY MORE PURCHASES AFTER THAT? Please, please, please, one more time pleeeeeeeeeeeeeeeeaaaaaaseee explain that to me? Please? Theres another one, screw it one more PLEASE explain this to me i am so lost. Why do i have a credit card to EARN POINTS PER PURCHASE if i am NOT ALLOWED TO MAKE MORE THAN ONE PURCHASE THAT WAS ONLY $10 furthermore am told by a rep to use another payment option? Then i ask WHATS THE POINT OF A REWARDS PROGRAM IN THAT CASE? Again a lot of questions id be absolutely impressed if u could answer every single one of them included the repeated ones, i might need repeated answers to truly understand why the hell this is a thing even after verifying which again idk why i need to AFTER ONE $10 PURCHASE!! But i did anyway and still im restricted. One last thing, i find it funny how restrictions this strict are in place during a Pandemic where MOST people would rather stay safe, shop online and avoid going In-store like the reps recommended i do. I lied one more thing, my Best Buy in Destiny USA Mall in New York literally just closed for good, last day of business was March 6th, 2021 and i am posting this March 29th, 2021. Nearest Best Buy? An additional 15-20 miles out from that location, for a gift card, during covid, made one online purchase for $10 and i cant make another, sweet, answers, please, thanks, have a good one, stay safe.
Posts: 1,404
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Registered: ‎11-23-2018

Re: Quantity limits after 1 $10 gift card purchase

Hello, flipth, and welcome to our online community!

 

Thank you for posting on our forum for support. Online shopping should be easy and convenient, as you pointed out, and I hate to hear you've run into various cancelled orders and account issues. I understand your concern in this situation, and I'd like the chance to look into your account further to see how I can assist. I know you haven't received the help with your account that you've been searching for lately, and I'd like to turn this around now.

 

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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