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New Member
Posts: 2
Registered: ‎12-23-2019

Purchased new got double-sided items!!

I bought an echo show and ring doorbell listed as new. Both came opened and used with ripped boxes etc. Even worse, the opened tape said "inspected by Best Buy" meaning I'm the THIRD person to be getting these items. Utterly unacceptable. I want to replace the items obviously, and I don't want to pay return shipping
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New Member
Posts: 2
Registered: ‎12-23-2019

Re: Purchased new got double-sided items!!

Title should read double-used items
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Posts: 4,534
Topics: 134
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Registered: ‎08-21-2017

Re: Purchased new got double-sided items!!

Hello, Hudiback,

 

Thank you for taking the time to visit us here on our community forums. If I understand your message correctly it sounds like you received an open-box item, is that correct? While open-box products can be a great deal I know there's times when I want something brand new. Have you been able to get assistance with his since making this post? Please let us know, we're happy to see what options we have available to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
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