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New Member
Posts: 3
Registered: ‎03-07-2019

Purchased item that is not in stock, waiting for update

Hi, I purchased the Pixel 3 (128GB) for Verizon on March 2 and the site said that it isn't available yet in stores. so I selected to have it shipped to my home. However, I haven't received any update as to when the product will be restocked or shipped. Can I get an update on this?

Posts: 8,739
Topics: 1,113
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Registered: ‎11-10-2008

Re: Purchased item that is not in stock, waiting for update

How long ago did you place your in store order? There is a certain time that shipped orders timed out so maybe there is an inventory issue or so forth. If it can't be fulfilled they will let you know via email. 

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New Member
Posts: 3
Registered: ‎03-07-2019

Re: Purchased item that is not in stock, waiting for update

I placed my order online on March 2, so 5 days ago. I dont' mind waiting for a while, but I don't understand why there is no anticipated delivery date or restocking date for this product whatsoever. I called my local stores to ask if they had an estimate for when they'd receive the product but the associates said they didn't have a date.

Posts: 1,286
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Registered: ‎10-03-2017

Re: Purchased item that is not in stock, waiting for update

Hello bmomo,

 

I'm sure you're eager to get your hands on the Pixel 3 you ordered. Why don't you send us a PM with your full name, email address, phone number, and purchase information. We'll take a look from there.

 

You can shoot us a PM by clicking on the blue banner below.

Dave|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎02-03-2018

Re: Purchased item that is not in stock, waiting for update

I've been waiting since Feb 26th. They charged my card at the beginning of this week for the tax, but no updates yet.
New Member
Posts: 3
Registered: ‎03-07-2019

Re: Purchased item that is not in stock, waiting for update

Ah I see we're in the same boat. Hoping for at least an update on when to expect Best Buy to be restocked. I just started a new job and the company relies heavily on their phones. I'm rocking a total potato iPhone right now and badly need a new phone.

New Member
Posts: 4
Registered: ‎02-03-2018

Re: Purchased item that is not in stock, waiting for update

Well they canceled my order with no explication. To say I'm unhappy is an understatement. I will never purchase from Bestbuy again. Lost a customer guys. I won't be recommending best buy to anyone either. Whats wrong with this company.
New Member
Posts: 4
Registered: ‎02-03-2018

Re: Purchased item that is not in stock, waiting for update

Can anyone recommend a store where you can get a good deal on the pixel 3 without the merchant screwing over the customer?