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Posts: 1
Registered: ‎03-25-2020

Purchased PC came without an operating system!

I received my refurbished PC yesterday that I bought from Best buy. Went to start it up and it has no operating system installed. I called the company PlanIT ROI and they said I could return to the store or take to their location, I'm in another state. I tried calling best buy and the wait time was 2 hours. So I see my options are that if I want to return it I have to pay the shipping. This is ridiculous, I just want the PC that I purchased to work!
Posts: 1,041
Topics: 56
Kudos: 254
Solutions: 63
Registered: ‎11-30-2015

Re: Purchased PC came without an operating system!

Hello, Mrhulse,

Welcome to the Best Buy Forums. Thanks for joining our online community.

Now, more than ever, it's important for us to use our tech to stay connected. I apologize for the inconvenience that this might have caused in your life, and for the difficulties that you've experienced getting in touch with us during this busy time.

I would be happy to review your purchase, and advise you on any next steps that might be available to you. To get started, I just need to confirm some information. I'll send you a Private Message with the information that is needed. You can access your Private Messages by clicking the envelope icon in the upper right hand corner of the screen (this will only be visible while logged in). If you have any difficulties seeing my message, you can connect with me by using the Private Message link in my signature.


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Fey|Social Media Specialist | Best Buy® Corporate
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