10-29-2020 02:40 AM - last edited on 10-29-2020 09:37 AM by Bill-BBY
10-30-2020 01:44 AM
10-31-2020 06:03 AM
11-02-2020 06:15 PM
Hi there, Riziell.
Welcome to our online community. We appreciate you joining us, as this is a great place to come for guidance and support. It would be surprising to receive an inactive gift card, although not the type of surprise we would want to share with our customers. Thank you for taking the time to make us aware. This is something we want to be sure is resolved!
So you’re aware, there are different resolution paths available for physical Best Buy Gift Cards compared to Best Buy e-Gift Cards. It sounds like this was a physical card, so our support teams should have the resources to assist. The number you shared would have been the best one to call.
If you are still in need of assistance, our team would be happy to review this with you. There are a few details we would need to verify. To get started, please use the blue button to the right of my signature, to send a Private Message. Your full name, email address, and telephone number would be required. The order number would also be helpful, if immediately accessible.