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Posts: 1
Registered: ‎04-29-2022

Purchased $1100 samsung galaxy S22 but received an EMPTY BOX

Hi BestBuy community - 


Beware of shipping expensive items! I purchased a $1100 Samsung Galaxy S22, and received the package the next day, which I was thrilled about. Until I picked up the box from the carrier at the door - felt it was super light, and when i jostled it it felt like nothing was inside, so I opened it quick, and it was empty - not even packing peanuts - totally empty. I caught the delivery person before they left, and they shrugged and said "bring it up with the company". 

So I contacted BestBuy support. The first person said they'd get back to me by email so I left it. 5 hours later still nothing so I contacted again. Apparently they have to open an investigation with the shipper and it will take 5-7 business days. This makes me super nervous because reading this forum it doesn't sound promising that things will work out. Not only that, but now I'm without a phone for a full week because my old one is busted. If I get a phone at all. 

All in all an awful experience even if I do get my phone - do not order delivery for expensive items from BestBuy. 


Posts: 135
Topics: 4
Kudos: 34
Solutions: 11
Registered: ‎11-08-2021

Re: Purchased $1100 samsung galaxy S22 but received an EMPTY BOX

Hello, sprezios,


Welcome to our forums!

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address 
  • Your order number

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.





Aaron G|Social Media Specialist | Best Buy® Corporate
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