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New Member
Posts: 2
Registered: ‎04-18-2019

Purchase canceled by site

I made the purchase with an international card with the address oriented:




But the purchase was canceled, I would like to know the reason for the cancellation and how do I get the purchase approved

Posts: 8,711
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Registered: ‎11-10-2008

Re: Purchase canceled by site

Are you picking up your item in the store, or are you having it shipped somewhere? If the address you are shipping to is not a residental house or other approved address, the order can be cancelled per the international buyers terms that are on the website.


Can you give more details on what you tried to purchase?

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Registered: ‎10-19-2017

Re: Purchase canceled by site

Hey, RonniePettersonnCarvalho, 


When an order is cancelled, we do take the time to send an email that contains the primarily reason for cancelling your order. In addition we cover many of the most common reasons an order may cancel here.


The questions hockeycanuckjc are all factors as well. 


If you have any additional questions, please feel free to send us over a private message. To send a private message, simply select the blue box labeled Private Message to the right of my signature. 

Faith|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎04-18-2019

Re: Purchase canceled by site

[ Edited ]

I chose the option to send the purchase to the address:

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