05-30-2019 03:18 PM
Thanks for the post, and welcome to the Community Forums!
Not being able to view you purchase history is something that we'd certainly want to get squared away for you. I know that I always like being able to have access to these types of records. I'd be happy to take a look into your My Best Buy account to verify that everything is as it should be. For us to get started with that, please send us a private message with the following information:
To send a private message, you can click on the button that is attached in my signature next to my name.