Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎04-14-2019

Provide a Valid Promo Code?

So, when attempting to purchase something on BestBuy.com, I entered a Gift Card's # and tried to continue, but my response I was given was "Provide a Valid Promo Code". When Checking the Balance of the Gift Card is says the Amount is clearly there. I double and triple checked the #'s of the Gift Card when entering them and every time it just said the same thing that I needed a Valid Promo Code.

 

How do I go about solving this issue?

Posts: 8,521
Topics: 1,078
Kudos: 791
Blog Posts: 0
Solutions: 258
Registered: ‎11-10-2008

Re: Provide a Valid Promo Code?

WITHOUT PROVIDING THE NUMBERS:

 

How exactly are you entering them? Are you absolutely certain you are entering them in the correct spot? Promo codes and gift cards are possibly two different areas from what I've observed.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 2
Registered: ‎04-14-2019

Re: Provide a Valid Promo Code?

I enter it in the section that appears when you click "Use a Best Buy Gift Card, Discount Code or Store Credit". I am entering them by pressing the same #'s on my keyboard that are on the area of the Gift Card that you scratch off to reveal the #'s you use. Obviously. But when entering it in that area where it is supposed to be entered because it is a Gift Card I end up receiving that "error" you could call it.
Highlighted
Posts: 266
Topics: 11
Kudos: 54
Solutions: 12
Registered: ‎11-23-2018

Re: Provide a Valid Promo Code?

Hello, Xerytl, and welcome to our online community!

 

Thanks for reaching out for support through our Forums. I'm sure you're excited to use your gift card on an online purchase, and I'd be looking for assistance with this as well if it wasn't adding to my order. It sounds like you're entering the gift card number and PIN in the correct area, so I'd be happy to look into this further to see what might be going on.


Please send me a Private Message including your full name, email, phone number, and the gift card number (please do not include the PIN). You can find the blue option to message me to the right of my name, below.

 

Kindly,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!