01-24-2021 10:57 AM
I purchased an LG - 75" Class NanoCell Series LED 4K UHD Smart webOS TV (SKU 6426200) and will be delivered and installed this week. According to the web page that I purchased the television with, I should have recieved a free pair of LG TONE Free HBS-FN6 True Wireless Earbud Headphones Black (Model: HBS-FN6). I did not recieve this item. I went back to the store and asked about this and the rep told me to call 800BESTBUY. I did call the next day and was on the phone for an hour waiting for a manager anmd spoke to one and she said to try to get iot from one of the locations. But none of the locations have it. All of my appliances and computers are from Best Buy and have been a customer for the longest time. I have never had a problem until now. If I do not get any resolution on this, I will have to escalate this matter to Consumer Reports. This is definitely a marketing scam. Spending $3000+ and not getting a free item for $149 is unacceptable.
Thank you for your assistance,
01-28-2021 03:27 PM
Thank you for joining our online community and posting on our forum for support. I also want to thank you for continuing to choose Best Buy for all your tech needs over the years. I hope you've been enjoying your new TV! I can understand wanting to follow up on the headphones, as we wouldn't want you to miss out on any free items associated with making this purchase. While I understand this may not be available now, I'm happy to look into this further and see what I can do to assist.
To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.