07-26-2021 04:16 PM
I was supposed to recieve a $10 BB promotional e-gift card for a completed purchase. So far, 48 hours later, no email (yes I checked my spam folder) and no help from multiple customer care representatives. I see the card in my order, it requests I confirm my email, which I can't do since I never received the confirmation email.
Solved! Go to Solution.
07-26-2021 04:51 PM
Good afternoon, MrTee,
Welcome to our forums! While I’m glad to hear your recent purchase comes with a $10 Best Buy e-gift card, I can certainly understand your disappointment after not getting any sort of instructions on how to access your card.
I’ll be happy to look into this order further for you, and see what we can do to get you the e-gift card you’re referring to, however, I’ll just need a few pieces of information from you in order to get started. For me to get started in my research, I’ll just need you to send me a private message with the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send this information to me. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,
08-09-2021 05:23 PM
It's been my pleasure to help! Hopefully you won't run into any similar issues in the future, but if you do, feel free to swing by our Support Forums any time.
All the best,