BestBuy.com

[MrTee]

I was supposed to recieve a $10 BB promotional e-gift card for a completed purchase.  So far, 48 hours later, no email (yes I checked my spam folder) and no help from multiple customer care representatives.  I see the card in my order, it requests I confirm my email, which I can't do since I never received the confirmation email.  

Any ideas?

[SeanM-BBY Retired: Social Media Specialist · Accepted solution]

Good afternoon, MrTee,

Welcome to our forums!  While I’m glad to hear your recent purchase comes with a $10 Best Buy e-gift card, I can certainly understand your disappointment after not getting any sort of instructions on how to access your card.

I’ll be happy to look into this order further for you, and see what we can do to get you the e-gift card  you’re referring to, however, I’ll just need a few pieces of information from you in order to get started.  For me to get started in my research, I’ll just need you to send me a private message with the following information:

• Your first and last name
• Your phone number
• Your email address
• Your order number

As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send this information to me.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,

[MrTee]

Thank you to SeanM-BBY, who researched my problem and found a satisfactory work-around. 

[SeanM-BBY Retired: Social Media Specialist]

Hey, MrTee,

It's been my pleasure to help!  Hopefully you won't run into any similar issues in the future, but if you do, feel free to swing by our Support Forums any time.

All the best,