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Posts: 2
Registered: ‎10-18-2020

Promised Price Match Gurantee Refund not satisfied after 35 days



I purchased a $455.79 (with tax) monitor that I price matched from $529.99 (with tax), but I've yet to see my refund in my bank account. I've tried everything. Calling bestbuy, my bestbuy citibank credit card provider, and chatting with bestbuy. I got the email saying that credit was applied for $74.20 but this credit never showed up on my bank statement. And I had numerous bestbuy customer representatives tell me to wait for the next billing cycle and check back. They gave me case IDs that supposedly contacted their "Internal Team" but I never got any emails or calls from any investigations regarding this order.

I've waited and waited, and now IT IS the next billing cycle, (over 30 days!!!) and I still haven't gotten my $74.20. I thought bestbuy had a price match guarantee? Can someone please help me resolve this?

I will be happy to provide all of the case numbers in a PM.

Thank you very much for reading this,


Posts: 5,177
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Registered: ‎11-29-2016

Re: Promised Price Match Gurantee Refund not satisfied after 35 days

[ Edited ]

Good morning, BernardB,


Welcome back to our forums.  Our Price Match Guarantee is a great way to ensure you’re not missing out on any savings for your recent purchases with us, so I’m sorry to hear there seems to be a delay in the refund you’ve been expecting. 


I see you’ve sent a colleague of mine a private message with a few pieces of addiotnal information regarding your price match request, and I’ll be replying to your message momentarily.  To read my message, you’ll need to log into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.


Speak to you shortly,

SeanM|Social Media Specialist | Best Buy® Corporate
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