01-01-2018 02:54 PM
Welcome to the Best Buy Support Online Forum Community! I appreciate the time you’ve taken to post to our community to share your concerns regarding your order issues with us. I’m sincerely sorry for our delayed response to your order issue due to the holiday season we’ve been busier than usual, and we’re doing our best to catch up.
Options may be available to assist you further depending on which status your order is in. Can you please send me a private message with which order you’re in need of help on? Using the details you shared I wasn’t able to locate a purchase that had been returned to us. You’re welcome to send me a private message by choosing the blue “Private Message” button next to my name at the bottom.