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Posts: 3
Registered: ‎11-06-2017

Product not received on expected delivery date

[ Edited ]

Im having a issue in which a package that i ordered on March 7 has not arrived. This Package was shipped in two parts (Shipment 2 of 2) is already delivered but, the other half of it is not. That shipment (1 of 2)  is suppoesed to be delivered by UPS BUT its only update is a Arrival Scan in Greensboro,NC (March 9) the shipment was expected to be delivered March 12 and have i talked to UPS Customer Support and told me talk to the shipper (Best Buy). SO i would Iike update of ANY kind on this package 




Thank You 

P.S. Order Number:{removed per forum guidelines}

Posts: 5,456
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Registered: ‎01-21-2014

Re: Product not received on expected delivery date

Welcome back to the forum, ATBrown,


I’m sorry to hear about the missing part of your online purchase! Having an order delivered right to your house is meant to be convenient, so it’s discouraging to hear it’s been anything but that. Unless you live on the northeast coast and are experiencing that incoming winter storm (if so, stay warm!), I’m not sure what might be causing such a delay. I’d be happy to help sort things out though.


As I’ll need some additional information from you first due to privacy concerns, please be on the lookout for private message heading your way shortly. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.



Alexandra|Social Media Specialist | Best Buy® Corporate
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