03-25-2020 12:24 AM
hello, i received email stating my order was delivered by USPS today. however, its not in my mailbox nor outside my door. pls let me know how to get my ordered product. its epson black ink cartridge 252XL. Thanks
04-07-2020 12:11 PM
Welcome to the Best Buy Community Forum! I do a lot of online shopping myself, so I’ve absolutely been in a similar situation. It can be stressful to see tracking information show a delivery without finding the package.
Generally speaking, checking around your home and in unexpected areas such as a mailbox, a side door, and with neighbors are great steps to take. Another consideration is that certain carriers may sometimes mark packages as “delivered” up to 24 hours before the delivery takes place by accident. In my experience, this happens most during the holiday shopping season due to high shipping volumes, but with recent world events, it’s my understanding that carriers are taking care of more shipments that usual.
As it has been a while since you originally reached out, are you still in need of assistance in this matter? If you haven’t received your package or help from another Best Buy team, I’d love to review your individual situation to see what options may be available going forward. To begin, I’ll need your full name, phone number, and email address. Keep those details secure by using the “Private Message” option in my signature below this post.
04-07-2020 02:06 PM
no i have not received the product as yet. i have tried to call best buy cusotmer service many times but been on hold for too long and had to hang up. pls help resolve this.
04-07-2020 02:46 PM
Hi again, glaciers,
Thanks for the quick reply! I totally hear you regarding long hold times. With life so busy, that can certainly be difficult. I’ll be delighted to take a closer look at your order and what options may be available going forward. I see that you have sent me a private message, as well. I’ll be replying to you there shortly to further discuss.