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New Member
Posts: 3
Registered: ‎10-27-2021

Product not advertised correctly, customer service rep online does nothing

I purchased this computer under the impression it had a 12000 mb 3080 GPU in the system.

 

https://www.bestbuy.com/site/msi-aegis-rs-gaming-desktop-intel-core-i7-11700kf-16gb-memory-nvidia-ge... 

 

I can provide the order number if need be.  If you scroll down to GPU it clearly states 12000 mb video card.

 

When I look at other links on the website they display the 3080 as 10000mb.  

 

https://www.bestbuy.com/site/ibuypower-trace-mr-gaming-desktop-intel-i7-11700kf-16gb-memory-nvidia-g...

 

I was going to buy the 2nd link since it had an NVME drive in it, but when I was closely looking at the specs the first link said 12000 mb GPU, so I went with the better graphics card unit...  

 

I contacted customer service about my confusion and I was told that the 10gb card would be the one I recieved.  I'm just trying to figure out why this isn't being fixed.  Its clearly incorrectly advertised and mislead me.

New Member
Posts: 3
Registered: ‎10-27-2021

Re: Product not advertised correctly, customer service rep online does nothing

upon investigating further I found 

 

Q: QuestionBest Buy's description says this comes with Video Memory 12000 megabytes. I was fairly certain that ...

Asked 2 months ago by Varthanos.

  • A:Answer The Aegis RS 11TE-206US is equipped with a 10GB variant of the RTX 3080.

    Answered 2 months ago by Geno

    Helpful (5)Unhelpful (0)ReportAnswer this question
  • A:Answer It is not 12gb it's a 3080 10gb, specs are not posted correctly

    Answered 1 month ago by JokerVerified Purchase

New Member
Posts: 3
Registered: ‎10-27-2021

Re: Product not advertised correctly, customer service rep online does nothing

This should be fixed...