06-02-2021 12:03 PM
I have placed an ordder on 23rd may 2021 and supposed to recived it by 24th but theys couldn't deliverd, so I called them then they said the packase was lost, so I requested to cancel it
on 26th they telling me they's can't cancles it because it's in transit and I shoud be recived today(26th)
But I didn't recived it yet and I have requested for refund or replacement
but no I haven't got any respoce on that
for this process they told me first it's gonna take 24-48 hours,
then 48-72 hours ans then 72-120 hours and they still keep incresing the hours nothin else
So I just wanted to know that I'm going to get my money back or not?
06-02-2021 02:37 PM
Good afternoon, siddppatel,
Welcome to our forums. It’s disappointing enough when your item doesn’t arrive on time, but to hear you’ve been dealing with this issue since May 23 is especially disheartening. With that said, I’ll be happy to take a closer look into your order, and offer any additional assistance I can.
For me to review your order, I’m hoping you can provide me with a few pieces of additional information. Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our Support Forums, so if you could use the blue “Private Message” button in my signature to send me:
This should be enough information for me to begin my research, and hopefully get you the answers you’re looking for. As mentioned, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,
06-04-2021 05:50 PM
06-06-2021 10:46 AM
Good morning, siddppatel,
Welcome back to our Support Forums. I understand this issue has not been resolved as quickly as you would prefer, however as mentioned in my previous message on Friday, our support team is actively working on this particular order, and as soon as more information is available to them, they should contact you by phone or email. There is not a way for expedite this process, and your patience while they work on this matter is appreciated.
06-06-2021 10:54 AM
06-06-2021 11:05 AM
To clarify, our support team is actively working on this matter as recently as Friday afternoon. As soon as more information is available to them, you should be contacted by phone or email with their findings. I must ask for your continued patience while they work on this matter, and I’m optimistic they’ll have more information for you soon. Our answer will remain unchanged.
06-06-2021 11:13 AM
06-06-2021 11:31 AM
I’d like to make sure we’re on the same page moving forward to avoid any further confusion, so I’ll include the text from my private message to you last Friday below:
Good afternoon, Siddh,
Reviewing the two previous cases we discussed yesterday, I see they've been worked on by multiple agents throughout the day. As mentioned, this matter is being addressed by the correct team and I understand the results are not progressing as quickly as you would like, however, I must ask for your continued patience as the appropriate teams look into this matter further. Once more information is available to you, you should be notified by either email or phone call.
There is not an alternate answer I’ll be able to provide you, and as I've mentioned both privately and publicly, I must ask for your continued patience while the appropriate teams work on this issue. Our answer will remain unchanged, and this will be our final response on the matter.