05-26-2019 05:15 PM
05-26-2019 05:29 PM
Welcome to the Best Buy Community forums. I’m sorry that you’re having issues with that Oculus Quest order. It looks like an awesome piece of hardware.
Generally speaking, an order can only be canceled within the first 30 minutes, as noted here.
I see that you also sent in a private message about this. I’ll shortly be sending you a reply to that message to discuss this further. I’ll see if we can cancel it at this juncture.