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Posts: 1
Registered: ‎05-26-2019

Product Tracking

I've been trying to track and possibly cancel my order that I made on an oculus quest. I checked out as a guest and was able to see my order once but then when I created an account it would keep redirecting me to sign into my newly created account.
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Registered: ‎12-23-2016

Re: Product Tracking

Hello, Jakab28,

 

Welcome to the Best Buy Community forums. I’m sorry that you’re having issues with that Oculus Quest order. It looks like an awesome piece of hardware.

 

Generally speaking, an order can only be canceled within the first 30 minutes, as noted here.

 

I see that you also sent in a private message about this. I’ll shortly be sending you a reply to that message to discuss this further. I’ll see if we can cancel it at this juncture.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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