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Regular Member
Posts: 30
Registered: ‎10-06-2011

Product Received Heavily Damaged

I purchased the following item: https://www.bestbuy.com/site/lego-super-heroes-batmobile-tumbler-76240/6469311.p?skuId=6469311

 

and it arrived damaged because it was shipped in a plasetic sleeve, so I reached out on live chat and the agent was super helpful, got me a replacement order sent out and even noted to ship in another box.

 

I returned the original, and now received the replacement and it is in worse shape than the original one.  It was shipped as is, with no box, no sleeve. Just taped up and a shipping label slapped right on the item.  It arrived extremely damaged, crushed, some areas ripped, and dirty. So I tried to out to live chat again and they said I had to call the number so they could escalate the issue. I called and was told I would have to bring it to the store and they would help me because they can't send me another replacement since they already processed one.  The item is sold out online, and I was told they do not sell this item in stores when I returned the original.

 

Can someone please help? 

Posts: 174
Topics: 3
Kudos: 31
Solutions: 15
Registered: ‎11-24-2021

Re: Product Received Heavily Damaged

Hi, Itzd4n,

 

Thank you for reaching out to us on the Best Buy Forums. As an avid action figure collector, and Lego fan, I would be frustrated to receive my Lego kit in the  condition you describe as well. The phone support team member was correct when they mentioned that another replacement is unable to be processed, as we are only able to process one replacement per order. Can you send a private message with the information below? I would love to look into this and see what our options for assistance may be! You should be able to send a private message by clicking the button to the right of my signature below.

 

  • Name
  • E-mail Address
  • Phone Number

 

 

Josh|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 30
Registered: ‎10-06-2011

Re: Product Received Heavily Damaged

Thanks for the quick reply Josh, I have sent you a DM with the info you requested!
Posts: 174
Topics: 3
Kudos: 31
Solutions: 15
Registered: ‎11-24-2021

Re: Product Received Heavily Damaged

I have received the private message and will continue working with you there!

Josh|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 106
Topics: 8
Kudos: 20
Solutions: 10
Registered: ‎11-08-2021

Re: Product Received Heavily Damaged

This topic has been moved to its own thread under the board BestBuy.com for further review.