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New Member
Posts: 2
Registered: ‎03-27-2021
Accepted Solution

Product Not Delivered

My order was supposed to have both a game and the preorder bonus that comes with it.
When it was delivered, only the preorder bonus was in the packaging.
Also, when I use the site I'm told the game is delivered, but when I called support they told me that the product is still being delivered.
It's really strange, and I don't know what to do.

New Member
Posts: 2
Registered: ‎03-27-2021

Re: Product Not Delivered

I've resolved the issue by contacting the Best Buy support staff.
Basically, it's being reshipped.

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Registered: ‎11-10-2008

Re: Product Not Delivered

Happy to hear this! If your issue is resolved please mark your own post as solved so that it can lessen the help queue Smiley Happy

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
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Re: Product Not Delivered

This topic has been moved to its own thread under the board for further review.