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New Member
Posts: 4
Registered: ‎11-18-2019

Problem with the website.

Hello, I recently applied for and received a Best Buy credit card. I then received an email to link the card to my online account. Following the link I'm forced to change my password and after changing it will not allow me to log in. I've repeated the process several times and I am very frustrated.

Please help!

Posts: 373
Topics: 28
Kudos: 55
Solutions: 19
Registered: ‎07-23-2018

Re: Problem with the website.

Hi there, Jayro3.

 

Thanks for reaching out to our team here on the Best Buy Forums, and congratulations on recently becoming a My Best Buy Credit Card holder. We always enjoy hearing from our customers, but I am sorry about the issues you’ve been having with your password. We certainly want you to have easy access to shop with us online, so we’d be happy to offer some troubleshooting tips that might help. In the unlikely event these suggestions do not provide a resolution, please send us a private message, and we can see if there is further action that would need to be taken on our end.

 

-Clear your cache and cookies

-Ensure your browser is up-to-date

-Disable any ad blockers or extensions

-Log out of your BestBuy.com account of all devices, including the BestBuy mobile app

-Try disconnecting from a VPN (if applicable)

 

Hopefully, this will get things straightened out for you. Again, if you find you require further support, just send your full name, email address, and telephone number, over to our team via private message. You can do that by selecting the button to the far right of my name below.

 

Sincerely,

Sarah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎11-18-2019

Re: Problem with the website.

This did nothing to help my situation. I'm instantly logged out every time I attempt to sign in. I cannot connect my best buy credit card to my account.
Posts: 366
Topics: 22
Kudos: 135
Solutions: 14
Registered: ‎10-03-2017

Re: Problem with the website.

Jayro3, 

 

I'm sorry to hear that these troubleshooting tips didn't end up resolving the issue for you. I'd like to take a look into your account to see if we can get this looked at deeper and taken care of for you. When you have a moment, please send me a Private Message with the following:

 

-full name

-email address

-phone number

 

To send me a Private Message, you can click on the blue button next to my name. 

 

I look forward to hearing from you!

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎11-18-2019

Re: Problem with the website.

Sent
Posts: 3,262
Topics: 25
Kudos: 349
Solutions: 198
Registered: ‎11-29-2016

Re: Problem with the website.

Good morning, Jayro3,

 

Thank you for your message!  Cameron is out of the office today, so I wanted to step in and make sure we’re addressing your message while he’s away.  I’ll be replying to your message in a bit, which you can read by logging into your Support Forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you in a bit,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎11-18-2019

Re: Problem with the website.

The original issue persists. I'm no longer interested in a resolution.
Posts: 178
Topics: 7
Kudos: 18
Solutions: 10
Registered: ‎02-08-2019

Re: Problem with the website.

Hello, Jay.

We’ll limit any further communication at your request, but we wanted to advise you that my colleague, Sean provided some additional information that may prove helpful to you through private message.

Please note that we are readily available to assist you if needed.

Regards,

Wesley|Social Media Specialist | Best Buy® Corporate
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