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Posts: 5
Registered: ‎04-08-2018

Problem with preorder payment

Hi, 

 

I got an email this morning saying my order has an issue with proccessing the payment. I do see that it is using a card number I had to have changed due to fraudulent activity. I have 24 hours to update it before I lose my preorder bonus and discount, but when I try to update the payment I get a message saying "We're Sorry Self Service is currently unavailable. Please try again later." Please get back to me, preferable before the 24 hour cut-off. Thanks. 

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Posts: 278
Topics: 12
Kudos: 49
Solutions: 18
Registered: ‎02-08-2019

Re: Problem with preorder payment

Hi there,

 

I'm sorry to hear about this, our self service options are awesome, but of course only when they're functioning properly. You should be able to call (888) BEST BUY (888) 237-8289 to update your payment option! 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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