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Posts: 1
Registered: ‎03-27-2020

Problem with order

[ Edited ]

Hello, I recently made an order for a friend’s birthday. Order number {removed per forum guidelines}. When I received it, I found that there was nothing inside the box. Externally, the box isn't opened. I turned to the courier service that delivered the order but they sent me to the store (to the sender). Can you help me with this?

Posts: 5,681
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Registered: ‎08-21-2017

Re: Problem with order

Good morning, alekseybogdanx,


Welcome to our community forums. I do quite a bit of my shopping online and can only imagine how surprising it would be to discover that this package was empty. I would be glad to see how we can best assist you with this. I will need a couple more details so I can take a closer look at this order.


Can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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