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Regular Member
Posts: 49
Registered: ‎11-24-2016

Problem with in-store return of online purchase

I tried to return an item I ordered online to a BBY store tonight. I paid $50.99 for the item, but the return amount rang up as $35.49. The item is brand new and still within the return period (return period expires April 8th). I spoke with a manager who said they couldn't do anything about it. They claimed that a coupon for $12.50 was used on the order. I did not use a coupon with this purchase. My order receipt shows I paid $50.99. Also, $12.50 + 35.49 only equals 47.49, so that doesn't add up to $50.99.


Could someone get back to me and I can give you my order information? Thank you.

Posts: 9,250
Topics: 427
Kudos: 633
Solutions: 411
Registered: ‎09-29-2008

Re: Problem with in-store return of online purchase

Hello, marcaro,


Welcome back to our community. Like you, I would be concerned if a refund didn't seem to reflect the amount I paid. I would also have the expectation of a reasonable expectation and I regret that the manager was not very forthcoming.


I'd be happy to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • Your order number
  • The Customer Service PIN from your return receipt


To send me a private message, please click the button labeled "Private Message" in my signature below. 


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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