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Posts: 1
Registered: ‎11-05-2020

Problem with an order USPS and Best Buy claim was delivered NO IT WASN'T!!

I am so upset right now.  Over the years I have made very expensive and large purchases from Best Buy online and successfully had those items delivered to my home with zero problems.  So now an $11 memory card goes missing, the USPS and Best Buy CS both claim it was delivered to my mailbox (it wasn't) and when I called Best Buy Customer Service I was told that this is my problem, because once BB hands over the item to the courier (USPS in this case) the matter is out of BB's hands and that there is nothing further Customer No Service can do for me.  No.  This is not acceptable and had I known that this was BB's policy I never would have made those very expensive purchases in the past and had those items delivered to me. 


I want someone from Customer Service to resolve this matter for me.  



Posts: 6,667
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Registered: ‎08-21-2017

Re: Problem with an order USPS and Best Buy claim was delivered NO IT WASN'T!!

Good morning, BrendaLeeGamer,


Thank you for taking the time to visit our community forums. I do most of my shopping online and keep a close eye on tracking information so I can imagine your surprise to have trouble finding this shipment. While it sounds like you have been working with our customer service agents, I would be happy to see what options I may have available to assist you.


I will need a bit more information so I can begin to review this order. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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