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Posts: 1
Registered: ‎01-13-2018

Problem making purchases on

My orders keep getting cancelled. It doesn’t matter if I use a Best Buy gift card or a credit card. I checked with my bank and there are no holds on my account and I verified that I was inputting the correct information. Did Best Buy put a hold/block on my account. If so how do I take it off. I was told a week ago someone would investigate and get back to me however I haven’t heard anything.
Posts: 2,605
Topics: 28
Kudos: 211
Solutions: 141
Registered: ‎08-21-2017

Re: Problem making purchases on

Hi there Natedogg806-


Welcome to our Forum and thank you for taking the time to write to us regarding your orders. I am sorry for the delay in responding to your message, we are working as quickly as we can to respond to all of the messages we have received after the holiday season. I am disappointed to hear that your orders are being cancelled and you have not been able to get any information from our customer service agents. I can definitely understand how frustrating it is for your orders to be cancelled even though you are sure you've entered everything correctly. I'm happy to look in to this to see how I can assist you. 


Using the email address associated with your Forum account I was able to find some further information. I see that our support team previously looked in to this matter and determined that we are unable to complete online orders from your account. They recommend visiting your local Best Buy store location for assistance in making a purchase. 


I also see that you have contacted our customer service line so they could do some further research in to this matter. I would recommend allowing this investigation to be completed so they can provide you some more information.


Please let me know if you have any questions in the meantime, I am glad to help as much as I can. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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