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New Member
Posts: 1
Registered: ‎04-10-2021

unable to process your credit card

My card was working perfectly before on bestbuy but now whenever I checkout it givings me this message:


Unfortunately, we were unable to process your credit card. Please try again or use a different card to continue with your order. For questions regarding your credit card, please contact your bank.


Dont know hwat is wrong tried everything even changed computers, card and tried through different account same problem. Can anyone tell me why cant I order


New Member
Posts: 2
Registered: ‎03-17-2021

Failed Authorization

I need help with my order problem.
I received an e-mail to update the payment method due to a payment error.
I used a gift card and a credit card together.
One of the gift cards saw the message "Failed Authorization."
Currently, the payment method is not updated and the order is not canceled.
I need help to solve the problem.


New Member
Posts: 2
Registered: ‎11-26-2014

Unable to edit payment information on pre-orders

I have some pre-orders I'd like to edit payment information on and when I try, I get "self service is unavailable" error message. I've asked a few friends of mine to try on their end to see if it was just me, and they experienced the same thing. It won't allow me to change cards or add a new one at all. I've been getting that error message for several days now.


Is this an issue's tech team is currently looking into? If not, I wanted to bring it to light and see if there was a fix.

New Member
Posts: 1
Registered: ‎06-05-2021

Can't update payment or cancel order. - Self-service is not available.

I got email message from Best Buy said that they can't process my payment.   I tried to update payment but was told that self-service is not available.  I tried to cancel my order but they can't cancel my order neither.  I searched for messages on that forum and found so many customers complaint about the same.


I had to place same item under new order instead.   Please fix that system as soon as possible.