11-30-2016 03:39 PM - last edited on 01-27-2021 03:19 PM by Admin-BBY
Welcome to our community forums! I want to provide some direction for those of you here because of some confusion with your payment information on an order. Generally, you'll have received an email stating that your order has a "Failed Authorization" or you may see this as the status of your order when you check its status, but this would apply to any situation where your order payment needs attention.
If you've recently placed an order, only to receive an email from Best Buy stating the authorization failed and you need to update your payment method, I hate to say it but our team here is not equipped to get you taken care of. Instead, please follow these quick steps:
02-16-2021 12:33 PM
Hi. I'm being told to update my payment because of a failed authorization on a gift card. I have tried several times, and it keeps telling me that self sevice is unavailable. I tried calling the local store for help, but I sat on hold for 15 minutes. I tried asking someone in chat if there was a number I can call, and I was given the Best Buy credit card department.
I can't cancel the order because it is "currently in process," and I can't update payment. I can't call and talk to anyone, so I'm hoping I can get this sorted out through here. Can anyone help?
03-13-2021 01:45 AM
03-15-2021 02:51 PM
I tried to order Oculus - Quest 2 and accessories on 10 March 2021. I entered my credit cards details to complete the purchase but page gave an error. Then I checked my bank account and found out that the order was purchased for two times and the transactions were pending for authorisation.
When I check my bestbuy account, my order is not listed and also I haven't get any email from bestbuy.
I asked my bank to cancel the pending authorisations but they told me that only if BestBuy cancels the payment process may end.
We have phoned to Bestbuy international calls, they told us to wait for some days but nothing has changed. We are looking for someone to solve this problem and help us.
03-21-2021 07:15 AM
03-30-2021 03:28 PM
04-01-2021 03:49 AM
I have been having constant problems with an order I purchased two weeks ago. I am, as I saw someone else put it, at my wits end.
First, my order was declined because my bank thought the purchase was suspicious so I had to go through a whole process of telling my bank that the purchase was okay, then going back to the website to complete my order and change my payment information - which wasn't easy.
Then my order is late. Fine. I've talked to customer support about it on the phone twice, and it sounded like it had been handled.
I got an email an hour ago telling me that my payment has been declined AGAIN? I check my bank and sure enough, the full amount of my purchase has been deposited back into my account! Two weeks after I verified my initial purchase and I paid Best Buy!
Fine. I'm angry, but I'll keep playing the game if only to get the item I purchased. I verify the purchase with my bank again, and then go back to "update my payment information again."
"We're sorry. Self-service is currently unavailable. Please try again later."
What am I supposed to do? Should I call customer service yet again?