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New Member
Posts: 3
Registered: ‎03-24-2020

Price matching Issue

Good evening,

 

How do I go about getting a Price Match? Stores are closed and customer service/chat functionality doesn't work.  The Price match is with Best Buy as the item was lowered by $50 - can't aford to be placed on hold indefinitely?

New Member
Posts: 3
Registered: ‎03-24-2020

Re: Price matching Issue

Is anybody even checking these messages?

New Member
Posts: 7
Registered: ‎03-24-2020

Re: Price matching Issue

Try calling a best buy out of state some are still open
New Member
Posts: 3
Registered: ‎03-24-2020

Re: Price matching Issue

Thanks. Local store is open but order was placed online. Can only get a price match through online. Just tough when a big company has no customer service, chat or automated features to do anything.
Posts: 12,468
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Registered: ‎01-03-2013

Re: Price matching Issue

Hi there, milstein100, 

 

Welcome to the forum, and thank you for your patience as you awaited our reply while we experience higher than normal volumes during these challenging times. Inquiring about a price match on a purchase should be a simple process, so hearing you've had such difficulties isn't the experience we want for our customers. 

 

Under our Price Match Guarantee, requesting a price match on a BestBuy.com order would typically be done over the phone. I would be happy to review this with you to see how we may help. Please keep an eye on your inbox in the top right corner of the page for my private message. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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