BestBuy.com

[3854]

I placed an order through Best Buy's support chat to price-match an SD card. I requested to have it shipped, but it just showed up in my order history as being an in-store purchase from a location in Minnesota, several states away from me. Is someone able to check on this for me?

[Sarah-BBY Social Media Specialist]

Hi there, 3854. 

It is nice to hear from you! We appreciate you choosing Best Buy for this purchase. I understand why you’d be confused about the purchase location being unfamiliar. Our Corporate Headquarters is located in the state of Minnesota, so it is possible the transaction may reflect being tendered there. With a bit more information, I’d be happy to check on this for you. 

When you have the time, please send me a Private Message. For verification purposes, please include your full name, email address, and telephone number. The order number would also be helpful if you happen to have that information available. To send a Private Message, simply select the darker blue icon, which is located across from my signature. My normal schedule is Sunday through Thursday.

Best, 

[3854]

Thanks for the quick response! It's showing in my purchase history as an In-Store purchase at that location and I didn't receive an order number, just a digital version of a paper receipt which is what threw me off. I'll send the requested information shortly.

[Sarah-BBY Social Media Specialist · Accepted solution]

Hello again. 

Your Private Message has been received. Please give me just a few moments to investigate this, and I will reconnect with you there. 

Thanks!