01-24-2019 08:29 AM
01-24-2019 10:08 AM
Thanks for joining us at the Best Buy Community forums, and thank you for your inquiry about our Price Match Guarantee.
Under that Guarantee, we are unable to price match clearance pricing, and there is a limit to one price match per identical item. That may be why your price match was declined.
That said, I’d be happy to double check the order to make sure it does not qualify. Please send me a private message through the link in my signature below this post. I’ll need your name, email address, phone number, and order number to get started.
I’ll be out of the office for the next couple days, so I may not have a chance to look into this until Sunday. I’ll get back to you then, at the latest, if I can’t reply today.