04-18-2020 06:38 PM
04-28-2020 04:59 PM
Welcome to the forum, and thank you for your patience as you awaited a reply. Purchasing a new phone is always exciting, but even more so when you can get a great price on it! I'm sure you were ecstatic to see the price drop your phone just a few days later, but based on your explanation of your experience, left quite disappointed when trying to request the price match.
Under our Price Match Guarantee, you should be able to request a price match to a BestBuy.com order by contacting our phone support or online chat. It sounds like you were sent in all sorts of directions, and I apologize for any frustration that may have caused. I would be happy to further review this with you, so please keep an eye on your inbox in the top right corner of the page for my private message.