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New Member
Posts: 1
Registered: ‎03-22-2020

Price match guarantee is really sneaky - very disappointed

I purchased a macbook pro and B&H is offering the same macbook for $300 less and bestbuy just refused to price match it saying that it is on 'limited qty' on the B&H website. I am able to add 5 of the quantity at the same price on the BH website which clearly means there is sufficient quantity but bestbuy chat rep refused to price match it

 

I am hoping if any of you guys can be of help, or else I think its best to return my macbook to bestbuy and order it from BH as $300 is a big difference for me. 

 

Really price match guarantee has a lot of fine prints and conditions that will put all your customers off. 

Best Buy Employee
Posts: 2,177
Registered: ‎01-09-2015

Re: Price match guarantee is really sneaky - very disappointed

The price match policy is online here: https://www.bestbuy.com/site/customer-service/price-match-guarantee/pcmcat290300050002.c?id=pcmcat29...

There are stipulations to ensure an apples to apples price match. Many companies routinely put limits on their items, which means they drop out as soon as they sell that many. Best Buy does not match these types of sales as they limit the quantities.

To be honest, unless you live within 25 miles of B&H it would not qualify based on the fact that it is not a local competitor since it’s not one of the online retailers we match.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 5,555
Topics: 182
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Registered: ‎08-21-2017

Re: Price match guarantee is really sneaky - very disappointed

Hello, HarmeetMatta,

 

Welcome to our community forum. Our Price Match Guarantee is a great way to make sure that you're getting the best price. I appreciate you taking the time to provide us your feedback about this. Based on your message, it sounds like this purchase was already made before trying to process this price match, is that correct? While I would be unable to speak to this specific listing, we are only able to price match another retailer at the time of purchase.

 

I would be happy to review this listing to see if it would qualify for a price match. I will need a bit more information to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Product listing

 

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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