09-04-2022 11:39 AM
On August 13, I purchased 3 pieces of appliance package along with 5-year plan.
On August 31, because the priced has lowered by $810, I called customer service and later was transferred to Geek Squad. I was told price could not be adjusted because the appliances have not been delivered. I offered to cancel and repurchase the package. C/S proposed to change delivery to Sept 2 and have me call back after delivery to get the price adjusted.
On Sep 2, the appliances were delivered and installed.
On Sep 3, I called back and was told price match could not be honored due to bundling. Had I known such policy, I would have cancelled and repurchased the package. I asked to speak to a supervisor, who was busy and would call me back in 1-2 hours. It never happened.
On Sep 4, I called in again and was tranferred to a supervisor. The supervisor would only offer price match on non-bundled price. While he was working on it, I was put on hold for 20-30 minutes and the call was dropped with no callback.
As a long term bestbuy customer, I wasn't impressed bout the whole process. Each call is like hour's long. C/S seemed to be nice. But different person provided different answers. If I knew such gimicks in the price match policy, I would've cancelled my order. Now I am stuck with $5000 appliance that I could not return, nor I could purchase them at much lower price. Besides continuing to call in and spending hours with no satisfactory resolution, I don't see a light in tunnel. There isn't a address or email address my formal complaint can be sent.
Solved! Go to Solution.
09-04-2022 12:32 PM
Welcome to our Community Forums.
We appreciate reaching out and congratulations on your new appliance purchase. It should be exciting finding a better deal and can understand your disappointment when the lower price match could not be price matched.
While we can’t guarantee a different outcome, we’d be happy to a closer look and see what else may be possible. To do so, send a Private Message with your:
Click the blue button next to my signature to send the Private Message. We look forward to hearing back.
|Andy|Social Media Specialist | Best Buy® Corporate|
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09-12-2022 07:47 AM
Thank you for your understanding on the complicated issue and provided solution accordingly. Great Job!