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Posts: 1
Registered: ‎10-18-2019

Price charged for open box item ordered on-line higher than the price tags the on box!

I placed an online order for an open box item and when I received the item there where two price stickers on the box that were much lower then what I paid!  How can I get the price adjusted?  The price tags on the box was printed recently.


I did visit customer service at my local Best Buy but they did not offer any assistance other to say sorry.


I can provide photos of the price tags on the box. Any assistance would be appreciated.



Posts: 303
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: Price charged for open box item ordered on-line higher than the price tags the on box!

Hi there, chmod123,

Welcome to the Best Buy Forums and thank you for taking the time to write in to us. 

We appreciate you keeping Best Buy in mind for your new tech. I can most certainly understand wanting to get the best deal possible on your tech, and I can understand how you may be feeling seeing that price tag. It sounds like we may have had a different pricing on that item recently. As stated on our Price Match Guarantee, if we lower our in-store or online price during the return and exchange period, we will match our lower price, upon request. I'd be more than happy to review your order here on our end and to see what options we may have available. To do so, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by selecting the "Private Message" option in my signature.

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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