04-27-2021 03:46 PM
I just purchased washer and dryer couple days ago, At the same time, I can find the same model set and cheaper deal on Costco. But why Im still considered to buy with Bestbuy, because I can find the best delivery date for our new building house. I was believe I can get the price match from Best buy, thats why, I didn't consider to change to Costco. Today I try to contact the customer service. They give me the answer is the Costco one already out of stock even within best deal date. I dont understand that is the reason I can't get the price match. It make me SUPER disappointed. I had a chance to buy a cheaper set from Costco. Because Im so stupid to trust the price match from Bestbuy. then I lost my chance to get a better deal. The lesson the tell cusumer that DONT trust the price match even big company. They are not protect your purchaing, it bring you into the Trick.
04-27-2021 04:05 PM
I can certainly understand wanted to get the best deal on this washer/dryer set, given how costly these items can be. It is correct that we will match lower prices found at a competitor. as long as all aspects of our Price Match Guarantee are met. One criteria that must be met, at the time of the price match request, is that the competitor must have the item(s) in stock. I would like to look into this for you. Could you send me a private message with your name, phone number, email address, order number, and the lower price of each unit at the competitor? To send me a private message simply click on the message button in my signature.